Return policy

CONDITIONS OF EXCHANGE OR RETURN

Changes or returns of articles with signs of having been used or washed, or articles without their complete original internal and external labeling, or without their original packaging will not be accepted. Neither will changes or returns be accepted after the deadline nor those that do not include filling in the Change or Refund Request attached in this section.

It is normal that the images shown may differ significantly from the item received, due to particular light conditions. Especially in those products with artisan processes there could be a slight difference in the finish. This is what makes us unique! These aspects will not be considered defects.

Wildreamers reserves the right to reject exchanges and returns that are not in the same conditions in which they were received or do not meet these conditions. The exchanges and returns rejected by Wildreamers will be available to senders for a period of 7 days.

Masks cannot be exchanged or returned for hygiene reasons.

CHANGES

Do you prefer another model? Other color? We will be happy to attend your Exchange Request, follow these simple steps, please:

Within a period of 1 month from the date of receipt, deliver us by a means of transport that allows you to obtain a subsequent signed proof of delivery or certified mail, to the address: Wildreamers, Calle Muntaner, 182 Local, 08036, BARCELONA, SPAIN; your product to be exchanged INCLUDING this Exchange or Return Request (click here to download it in PDF) . Deliveries by other means will not be accepted. In the 24-48 business hours following receipt of your package, we will send you an e-mail accepting your Exchange Request if it meets the "Exchange and Return Conditions", and confirming the existence of the new items requested so that, Only if necessary, proceed to pay the difference in amount. In case of no stock, we will contact you to offer you other products. Thus, you will receive your new product at the desired address.

RETURNS

Our wish is that you are satisfied with your purchase, you can process your Return Request in the following way:

Within a period of 1 month from the date of receipt, deliver it to us by a transport agency that allows you to obtain a subsequent signed proof of delivery or certified mail, to the address: Wildreamers, Calle Muntaner, 182 Local, 08036 BARCELONA, SPAIN; your product to be returned INCLUDING this Exchange or Return Request (click here to download it in PDF) . Deliveries by other means will not be accepted. Within 15 calendar days after receiving your package, we will send you an e-mail accepting your Return Request if it meets the "Exchange and Return Conditions" and confirming the amount to be returned by bank transfer in the account indicated by you in the Application. Within a maximum period of 15 calendar days from the date of this acceptance email, the payment of your return will be ordered. Shipping costs paid by the customer cannot be returned.

DEFECTIVE OR INCORRECT ITEM

Wildreamers only sells items in perfect condition so, if exceptionally you receive a garment with a defect, please contact our customer service department. Likewise, if on any occasion, by mistake, you receive an item that you have not ordered, please contact our customer service department.