Returns policy

CONDITIONS OF EXCHANGE OR RETURN

will Not be accepted exchanges or returns of items with signs of having been used, or washed, or items without their labels inner and outer full original, or without their original packaging. Nor changes will be accepted and no refunds after the deadline or those which do not include fill the Return or Exchange Request attached in this section.

It is normal that the images shown may differ considerably from the item received, due to particular conditions of light. Especially in handcrafted products, there may be a slight difference in the finish. This is what makes us unique! These aspects are not considered to be defects.

Wildreamers reserves the right to reject returns and exchanges that are not in the same condition in which they were received or conform to these conditions. The changes and returns rejected by Wildreamers would be available from the senders during the term of 7 days+D1p>

CHANGES

do you Prefer other model? What other color? We will be happy to accommodate your change Request, follow these simple steps, please:

Within the period of 1 month from the date of receipt, entréganos by a means of transport that allows you to get back a receipt of delivery signed or certified mail, to the address: Wildreamers, Calle Muntaner, 182 Local, 08036, BARCELONA, SPAIN; your product to be changed INCLUDING this Request for Exchange or Refund (click here to download it in PDF). No deliveries will be accepted by other means. In the 24-48 hours following receipt of your package, we will send you an e-mail accepting your Request for a Change if it meets the “Conditions of Exchange and Return”, and confirming the existence of the new items requested for that, only if necessary, proceed to the payment of the amount difference. In case of no stock, we will contact you to offer you other products. So, you will receive your new product in the desired direction.

RETURNS

it is Our desire that you are satisfied with your purchase, you may complete your return Request in the following way:

Within the period of 1 month from the date of receipt, entréganos by a transit agency that allows you to get back a receipt of delivery signed or certified mail, to the address:Wildreamers, Calle Muntaner, 182 Local, 08036 BARCELONA, SPAIN; your product to be returned INCLUDING this Request for Exchange or Refund (click here to download it in PDF). No deliveries will be accepted by other means. Within 15 calendar days following the receipt of your package, we will send you an e-mail accepting your Return Request if it meets the “Conditions of Exchange and return” and confirming the amount to be return by bank transfer to the account specified by you in the Application. In a maximum period of 15 natural days from the date of this e-mail of acceptance will be ordering the payment of your refund. The shipping costs paid by the customer can not be returned.

FAULTY ITEM OR INCORRECT

Wildreamers only sells items in perfect condition so that, if exceptionally, you receive a garment with any tara, please contact our customer care department, please. Also, if at any time, by mistake, you get an item you did not order, please, contact our customer service department.